Privacy Policy

At Merzouga Outdoors, the protection of your personal data is a priority. This policy aims to transparently inform you about how we collect, use, and protect your information.

1. Data Controller

The data controller is:

Merzouga Outdoors – Merzouga, Morocco

Email: contact@merzougaoutdoors.com

Phone: +33663749548 or +212641066283

2. Data Collected

As part of our activities (bookings, activity organization, communication), we may collect:

Payment information (never stored in plain text, only via a secure provider)

First name, last name
Contact information (phone, email)
Booking information (dates, number of participants, preferences)
Payment information (never stored in plain text, only via a secure provider)

3. Purposes of Collection

Your data is used solely for:

To manage your bookings and stays
To communicate with you before, during, and after your activity
To improve our services and respond to your requests
To comply with our legal obligations (invoicing, accounting)

4. Retention Period

Your data is retained only for the necessary period:

Booking data: 3 years after the end of the activity
Accounting data: 10 years (as required by law)
Marketing data (if consented): until withdrawal of your consent

5. Data Sharing

We do not sell or rent your data.

They may only be shared with:

Our technical service providers (e.g., payment system, website)
Local authorities if required by law

6. Data Security

We implement all necessary measures to protect your data against any unauthorized access, loss, or disclosure.

7. Your Rights

In accordance with applicable regulations, you have the following rights:

To access your data
To request their rectification or erasure
To limit or object to their processing
To withdraw your consent at any time (for marketing communications)

To exercise your rights, simply contact us at: contact@merzougaoutdoors.com

8. Cookies and Web Browsing

Our website may use cookies to improve your experience (browsing, statistics, etc.). You can configure your browser to refuse them.

9. Policy Updates

This policy may be updated to remain compliant with legal developments and our practices. The most recent version will always be available on our website.